Privacy Policy
Last updated: October 20, 2026
What you tell us stays private.
We do not sell it, publish it, or use it for advertising. It is seen only by our staff and trained volunteers, and the companies that help us run our sites and respond to you.
Network 211 runs journeyonline.org and whojesusis.com. This policy covers both.
WHAT WE COLLECT
What you send us. When you fill out a form, we receive your name, email address and message, and on some forms other details, such as your gender. Prayer requests, questions and decisions of faith are personal, and we treat them that way. We use what you send to respond to you, stay in touch, and pray for you if you ask us to. We also look at the general themes in messages, after removing identifying details where possible, to learn what kinds of help people are looking for so we can create new resources. Sharing anything about your faith is always your choice.
Chat assistants. Our sites offer AI Luke, an AI chat assistant provided for us by HoloLabsAI, and some pages also offer a text chat provided for us by Chatbase. Both are computer programs, not people. AI Luke can also use your microphone and camera, but only if you allow them in your browser. What you share is sent to the company that provides the assistant, and the services it relies on, to generate a reply. We keep a written transcript of each conversation, but not recordings of your voice or video. The assistants may recognize you as the same person across our sites.
How you use our sites. We use Google Analytics to see which pages people read and where they come from, and Google Ads measurement to know whether an ad led someone to fill out a form. These record that a form was submitted, not what it said. We also use services such as Vimeo, Wufoo and Google reCAPTCHA for videos, forms and spam protection. These tools set cookies. Where the law requires it, we ask your consent before using cookies that are not needed to run our sites. You can review or change your choices, or withdraw your consent, at any time on our Cookie Policy page. You can also block cookies in your browser settings.
Your information may be processed in the United States. Some of our volunteers are in other countries and access it through our US-based system. We may also share information when the law requires it, or to protect someone’s safety or our rights.
HOW LONG WE KEEP IT
We keep your messages, our conversations with you and chat transcripts while we’re in touch, and afterward so we can continue the conversation if you come back, for up to five years after your last contact with us. After that, we delete the information or remove the details that connect it to you, unless the law requires us to keep it longer. At least once a year, we review what we hold and remove, where possible, the details that identify a person from anything we keep to understand what people need.
YOUR CHOICES
To see, correct or delete the information we hold about you, to ask us to limit or stop using it, to get a copy you can take elsewhere, or to withdraw your consent, email info@network211.com. We will respond to your request in line with applicable law. If you ask us to delete your information, we will, unless the law requires us to keep it. Every devotional or email series we send includes an unsubscribe link.
IF YOU ARE IN THE EUROPEAN UNION OR THE UNITED KINGDOM
Network 211 is responsible for your information. We use what you send through our forms because you give us your explicit consent through the checkbox on the form. We use cookies only with your consent, except those needed to run our sites and keep them secure. Required fields are marked on each form. If you don’t provide them, we may not be able to reply to you. You also have the right to complain to the data protection authority responsible where you live.
CHILDREN
Our sites are not for anyone under 16, and we do not knowingly collect their information. If you believe someone under 16 has sent us information, contact us and we will delete it.
CONTACT
Network 211
Springfield, Missouri, USA
info@network211.com
+1 417-866-6767
If this policy changes, we will update the date above.